Our corporate offices are in Pittsburg, KS, about 20 miles NW of Joplin, MO where we also have R&D, Customer Service, Order Fulfilment, and Distribution. We also have design and minor manufacturing facilities in Siloam Springs, AR, and a major distribution center in Kansas City, MO. Our major manufacturing facilities are in China.

We have been manufacturing play sets for over 35 years. In 2007 we merged with the other large swing set manufacturer, Adventure play sets of Amarillo, TX. This made us the largest play set manufacturer in the US. We have been selling our sets to large retailers such as Wal-Mart, Sam's, Amazon, Home Depot, and Lowe's for years. We also manufacture a line of high end specialty play sets brandedBackyard Adventures. These sets are modular and can be configured to your specifications and are sold through a nationwide dealer network.

Our products are available through retailers around the US that include: Sam’s Clubs, Wal-Mart, Amazon, Wayfair, Overstock, Home Depot, Lowe’s, Costco and Ace Hardware.  We also sell our products direct to the consumer through our website and our current international channels are expanding.  For a complete list of international retailers please contact Customer Service.

We have programs for resellers, both stores and online. Please use the Contact Us form to send us your inquiry.

Yes we do, as environmental preservation is very important to us. First, we participate in the Sustainable Forest program which means that four saplings are planted for each tree removed to make our sets. Also, we use a water-based treatment on our wood as we prepare it for boxing. The treatment looks great, it is environment-friendly, and is non-toxic for the kiddos.

While some of our products are made here in the US, most are made in China under contract to us and to our specifications.

Sand, mulch, and other soft materials are great for the ground under the play set area. However, the play set should NOT rest on these materials. You MUST make sure the ground is level and firm. You must also secure the set with stakes provided. Once the play set is securely resting on these solid footings, then you can surround it with your favorite soft material.

We recommend a 6 foot perimeter around the set and above it for maximum protection against interference with other yard items.

We STRONGLY recommend taking out all the parts and laying them on the ground or garage floor before you assemble anything. Match the parts with the parts list in the manual and mark them. This will also help you identify any parts that might be missing. Also, read through your owner’s manual from beginning to end to understand the flow of assembly, this will save you confusion and time. Once everything is laid out, then begin assembling step by step from the manual.

We publish all the manuals on the website on their respective product pages and in our manuals library. When you click on the link for manual you'll see it open and then you have the chance to save it to your computer or print it. Our manuals are published in Adobe Acrobat format. If you do not have Acrobat you can download it FREE from Adobe's site: www.adobe.com.

Many customers contract a service to assemble their set. However, PLEASE make sure YOU inventory all parts FIRST, before the contractor begins any work! If any parts are missing, go to our Support page and follow the prompts to order the parts. We'll send them to you free of charge. We are not responsible for ANY service fees for any reason.

Yes. GoConfigure can put together your play or patio item for you. Bundle pricing is available as an option for most products on our website. If you need pricing for a set you bought without assembly you can call (888) 888-5424.

This is normal. The end of the swing beam does not make a 90* angle with the ground or the swing beam itself.

Yes. We charge a 15% restocking fee. This is because play sets are heavy, large, and cost a lot to ship back and forth. We want you to be satisfied, but we do not want you to purchase without being absolutely sure this is what you want.

Please read our return policy carefully. It explains very important purchasing, shipping, and return policy information to which you must agree before we can ship your play set. If you buy from us over the telephone, you implicitly agree to these terms and conditions as part of your purchase.

Then you should contact the company from who you purchased your play set for return policies and information. We will not accept any returns that do not have an RMA number on them that WE issued. If you ship us something without an RMA number we issued, we will refuse the shipment and it will come back to you at your expense.

Write us using our Support Page and ask for an RMA number. We will not accept any returns without a RMA number. We allow you to return your purchase within 30 days of receipt as long as you follow the instructions and agree to the Terms and Conditions document.

Our play sets, gazebos and pergolas are heavy and must be shipped by truck. It will take 1-2 days to process your order and get it ready to go on board the truck. Once on the truck it will take 7-15 days for the play set to ship. We will send you an email with the tracking number so you can keep tabs on your shipment and plan for its arrival. Many playhouses, accessories and other smaller items ship via package express - generally FedEx. On each product page you can click on \"Check Arrival Dates\" for estemated shipping times.

If the "Add to Cart" button is visible the product is in stock otherwise you will see an out of stock notice.

Box dimensions vary and can be found on the product pages.

Probably not. This is because play sets ship from a different warehouse than accessories, etc. So just like Amazon and others, you may get your shipment at different times separated by a few days or more.

Yes, shipping is included in the price.